{"article":{"id":360002164730,"url":"https://jdwilliams-uk.zendesk.com/api/v2/help_center/en-gb/articles/360002164730.json","html_url":"https://support.jdwilliams.co.uk/hc/en-gb/articles/360002164730-How-can-I-contact-you","author_id":360189587964,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-1396,"vote_count":18262,"section_id":360000845790,"created_at":"2018-08-09T10:33:18Z","updated_at":"2026-09-28T20:00:46Z","name":"How can I contact you?","title":"How can I contact you?","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-03-13T13:53:03Z","user_segment_id":null,"permission_group_id":50450,"content_tag_ids":[],"label_names":["customer service","contact","chat","live chat","speak to you","telephone","number","email","e mail","e-mail","bereavement","death","how do i report a death","passed away","dead","died","webchat","talk to someone","need help","chat line","order query","query","question","contact us","web chat","speak to someone","someone help","ab_article","feedback","headoffice","head office","headoffiec","fs campaign","livechat","cintac"],"body":"

Our friendly customer service team are here for you. There are lots of different ways to contact us!

Has someone tried to access your account? Are you concerned that your identity has been stolen?

We’re here to help. Please see our article on how to report fraud / identity theft to us.

Are you struggling to make a payment on your account? Will you be unable to make your payments in the future?

We’re here to support you. Please see our article on what to do if you're struggling to make your minimum payment.

If you have a question about something else ...

To chat with us from Mon to Fri 8am -7pm and Sat & Sun 8am-4pm, click Contact Us on the bottom right or see below for our other contact methods.

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\n Send us an email \n
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\n DM us on Facebook
Mon-Fri 8am-7pm
Sat-Sun 8am-4pm \n
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\n DM us on X
Mon-Fri 8am-7pm
Sat-Sun 8am-4pm \n
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\n Call us on 0345 071 9018
Mon-Fri 8am-7pm
Sat-Sun 8am-4pm \n
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NOTE: If you've opted out of third parties, your Facebook or X DM won't get through to us.

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