Don't worry if you're not in when the courier calls round - they'll attempt to deliver your parcel again. If they're unable to deliver after 3 attempts, the parcel will be returned to us and we'll issue you with a refund.
If you haven't already, downloading the Evri app will make things even easier for you - under 'My Places', you can set up a safe place for both deliveries and returns, take a picture of it for the courier's benefit, and mark it as a GPS location. You can also redirect your order to a nearby Parcelshop. Just select 'Google Play store' or ''App store' to download the app.