We completely understand that, from time to time, your circumstances may change which may in turn impact your ability to meet your usual payments. If you’re having problems at the moment or feel like a change in circumstances may affect you in the future, it’s really important that you let us know so that we can help you where we can.
You can contact us by emailing email@example.com – please make sure you include your full name, first line of address and postcode, so that we can find your account.
Alternatively, you can call us on: 0800 072 2970 (Monday to Friday 9am-5pm) or chat with us by clicking the icon in the bottom left and opening up our Support feature. If you're already viewing this article in Support, please click the diagonal arrow in the top right, next to the header.
It may be beneficial for you to complete an online Income and Expenditure to help you manage your money.
This will include information about:
- All the money coming in and out of your household
- Including: payments such as mortgage, loans and other services.
- Other regular amounts for food, clothes, travel and entertainment.
Completing an Income and Expenditure may help you to gain better control over your money. It can also be shared with us so that we can provide support with your account if and when it’s needed.
To help you collate this information you can fill in an online comprehensive Income and Expenditure here
Please note this is a website hosted by an external firm.
Simply create an IE account and begin the process at your own leisure. You can share your IE with JD Williams on completion.
Upon sharing with us, we will receive a copy of the completed assessment and this will be used to determine whether;
A. You’re eligible for a repayment plan and/or another measure of appropriate support.
B. You can continue to meet your minimum repayments on the account.
C. Or you're eligible for another form of account support.
Once you grant us access to your I&E, you’ll get a response from us within 72 hours. If you do not hear a response during this time frame, please contact us using one of the above contact methods.
If you feel you’ve been financially impacted by COVID-19 and want more information on the support we can provide, please see our COVID-19 FAQs
We're dealing with extremely high call volumes at the moment, due to the COVID-19 situation, and our wait times have been significantly extended.