If you've been affected by the COVID-19 outbreak, the government are providing a great deal of support by giving financial assistance for mortgage and rent payment holidays. If you've applied for these and can maintain your repayments, please do so to keep your credit account open.
If you can’t afford your minimum repayment for any reason, you can make a reduced payment online by clicking here
If you still need to speak to us about this or future repayments, you can contact us via:
Email: email@example.com - please make sure you include your full name, first line of address and postcode, so we can find your account.
Phone: 0345 074 2100 (Monday to Friday 9am-5pm).
We’re dealing with extremely high call volumes at the moment, so please email us instead, if you can. Please rest assured that we will respond to each query we receive.
We do understand that you may be very worried about the impact of the current situation on your finances, and we also appreciate that you may be incurring automated reminder notices and administration charges. Although we're unable to prevent these in the short-term, our aim is still to support you and resolve matters in the most appropriate way, as soon as we can.
Your credit rating could be affected if you miss a payment on your account.