When you apply for a credit account with us, we review the information you have provided and carry out a creditworthiness assessment, which includes checks with credit reference agencies. This information is used to help us make a lending decision, and sometimes the results mean that we're unable to provide you with a credit account.
Reviewing your credit file will likely give you an indication of why we have made this decision. If you'd like to do this, please visit the Experian website:
We're working really hard to prevent the spread of coronavirus, so please be aware that we have an extremely limited number of advisors available to answer your queries at the moment. If you do need to get in touch, you can open a chat with our specialist team from Monday to Friday, between 9am and 5pm.
If you're viewing this article through Answerbot, please click the diagonal arrow icon in the top right to open this page in a new window. You'll then be able to start a chat.
You can also email firstname.lastname@example.org (please make sure you include your account number, name and address).