Our JD Williams Bot will help you find the answer to returns and exchanges queries in no time!
Please note: at the moment it only covers queries relating to returns and exchanges (for example, how to return items, how to track the parcel, our returns policy and much more). Please continue to use the Search bar on the JD Williams help hub for any other questions.
If our bot's results don't answer your query, click 'Get in touch' on the previous page to chat with us or send an email.
We really hope you enjoy this new feature - click the 'Back' arrow to get started!