Don't worry, we can help you out!
First of all, a couple of general pointers:
- Our statements are issued every 28 days, so a payment is required from you in line with this cycle; your payment won’t be due on the same date each month.
- If you've placed an order recently and the items aren't showing on your latest statement, they'll be listed on the next one.
You may find the following links helpful:
Still need help in understanding your statement?
You can chat with a member of our friendly team:
To chat with us from 8am-7pm, click Contact Us on the bottom right.
Alternatively, if no-one's available, you can contact us here