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  1. JD Williams (UK)
  2. Other FAQs

Other FAQs

COVID-19 (Coronavirus) information

  • COVID-19: latest updates from JD Williams
  • The Coronavirus outbreak has affected me financially and I can’t pay my minimum payment. What should I do?

More about us

  • Need to track your order or arrange a return?
  • Change to our terms and conditions
  • Do you have a catalogue?
  • How do I sign up to JD Williams Rewards?
  • Which company will deliver my orders?
  • Do you sell gift vouchers?
See all 7 articles

Technical

  • I already shop with you, how do I register my existing account?
  • I'm having problems with your website, what should I do?
  • How do I log out of this Help Hub?
  • I've forgotten my password, what should I do?
  • I've forgotten my account number, what should I do?
  • When I sign in, I can see the details of another account I have with you. How do I fix this?
See all 8 articles

Using our app

  • How do I download your app?
  • Your app's not working, what should I do?
  • Why has this item disappeared from my shopping bag on the app?
  • Are there any limitations to the stock and products on your app?

If you would like to make a complaint about your credit account, please contact us below.

Contact us
JD Williams Customer Service Hub.
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