Other FAQs
COVID-19 (Coronavirus) information
- Can I still place an order, and when will it be delivered?
- What's the best way for me to make a payment?
- Can I still return items during the pandemic?
- The Coronavirus outbreak has affected me financially and I can’t pay my minimum payment. What should I do?
- I've received a letter stating my payment deferral has ended. What's next?
- Are your couriers still delivering during the pandemic?
More about us
Technical
- I'm having problems with your website, what should I do?
- How do I log out of this Help Centre?
- I've forgotten my password, what should I do?
- I've forgotten my account number, what should I do?
- I already shop with you, how do I register my existing account?
- When I sign into my account, another account shows instead. How do I fix this?