Troubleshooting

Using our website

• I'm having problems with your website, what should I do?
• I've forgotten my password, what should I do?
• I've forgotten my account number, what should I do?
• I already shop with you, how do I register my existing account?
• Is your website safe?

Technical issues

• Why can't I make a payment online?
• Why aren't I receiving any emails from you?
• When I sign in, I can see the details of another account I have with you. How do I fix this?
• How do I log out of this Help Hub?

Using our app

• How do I download your app?
• Your app's not working, what should I do?
• Why has this item disappeared from my shopping bag on the app?
• Are there any limitations to the stock and products on your app?