Customer Service Hub

How can I shop with you?

Applying for credit, paying by card and our other online services

Promotions and other information

How to use your promotion code and other useful information

Delivery of your order

How to track your order, plus delivery options and services

Returns, refunds and cancellations

How to return items, track returns and request cancellations

Payments and how to pay

Information on payments and persistent debt

About your account

Your statement explained, credit limit information and updating your details

Troubleshooting

What to do if you've forgotten your details, plus website/app information

Additional support

Mental health/money/illness/disability and fraud worries

Safety and security

What to do if you've been a victim of fraud and how to shop safely online

JD Williams Rewards

Terms and conditions for our rewards programme

Get in touch

Messaging & style guide

Complaints