Our couriers work between the hours of 8am and 8pm, and you'll be able to track your order by clicking here
If you're likely to be out when your parcel's delivered, you can have it sent to a ParcelShop (via our 'Click to Collect' service) and pick it up at a time that suits you.
If 'Click to Collect' is available for your chosen items, the option will be displayed at the checkout and you'll be offered a list of your nearest collection locations. The shop will take delivery of your parcel and hold it for 10 days.
Please make sure you bring proof of ID when you collect your parcel.
At the moment, 'Click to Collect' is only available if you select standard delivery. Not all of our items are eligible to be delivered via this service.
Direct express delivery
Usually, items that are sent directly from our suppliers take a little longer to be delivered. If your items are eligible for direct express delivery, though, you'll receive them much quicker – within 2-3 working days if you order before 5pm, and within 3-4 working days if you order after 5pm. This option will be shown under 'Delivery date' at the checkout, if available.
So, for example: if you order on a Monday at 1pm, you should expect delivery by Wednesday or Thursday of the same week, between 8am and 8pm.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept any liability for out of pocket expenses, costs, losses or any other expenses due to failed or late delivery.
Supplementary delivery charges: larger or more expensive items may cost more to deliver. The extra charge will be shown at the checkout.
Next day delivery & nominated day delivery
Due to the current situation with COVID-19, these services have been suspended. We're really sorry for any inconvenience this causes.
At the moment we're unable to send parcels out as quickly as we normally would; we're really sorry for any inconvenience this causes. We're working hard alongside our delivery partners to fulfill orders as soon as we can, but for now we ask that you allow up to 14 days for your order to be delivered.
We'll update you on the status of your order via email.