We've pulled together a list of hints and tips below:
- How do I sign in or out?
You can use the menu or the 'Sign in' option at the top of the page.
- Need to add delivery instructions to your order?
You can download the Evri app from Google Play or the App Store and use the ‘My Places’ feature to add your instructions once your order has been placed.
- Need to register your account online?
Please visit our Home Essentials site to register your account for online use. Make sure to type in your JD Williams account number when this detail is requested.
- Want to order a personalised item?
Please visit our Home Essentials site and sign in with your JD Williams account, you'll then be able to order these items through Home Essentials.
- The items that I had left in my bag have disappeared.
New site - new shopping bag. Just add your items again.
- Unable to add to bag?
Try again using private browse / incognito mode.
- Product images looking stretched?
Refresh the page or view the site using private browse / incognito mode.
- URL not found error on Mobile Devices (Android and iOS)
If you have multiple JD Williams tabs open you'll need to close them.
- No place order button?
Check that your account is up to date and you don't have any outstanding payments due.
- Struggling to remove an item from your bag?
Signing out and back in again should fix this. Alternatively, you can log into our app and do it that way - it's available to download from Google Play or the App Store.
- Problem viewing products?
View the page in portrait mode.