Our priority at the moment is to assist customers who are in a vulnerable position and really need our support right now.
Before you get in touch, please have a look through this Help Hub for assistance - it's likely that you'll find the answer you're looking for without needing to speak to our team.
Please bear in mind that our call and email volumes have increased significantly and we have fewer staff available; therefore it’s going to take us much longer to get back to you.
If you’ve already sent us an email, please wait for us to respond.
IMPORTANT: The usual timescale for deliveries and returns has been extended, due to the pandemic and the safety measures that we and our delivery partners have put in place. Please allow 14 days before reporting a parcel as missing.
If you absolutely do need to get in touch, you can:
Chat to us or leave a message: our customer service team are available between 9am and 7pm, 7 days a week – just click the button in the bottom left-hand corner to open a chat or send an email. Please be assured that we’ll respond to every message we receive; though, as mentioned above, you’ll need to give us time.
Call our automated phone service on 0345 071 9018
Contact us via social media: we're available on Facebook Messenger, Instagram and Twitter. NOTE: If you've opted out of third parties, your DM won’t get through to us.