To return your item(s), go to 'My Account', select 'Orders & Returns', then choose 'View order & return'. If the item is eligible for return, you'll see a 'Create a return' button.
Orders must be returned within 28 days of delivery.
If you need some guidance, please see the steps below.
If you want to return multiple items, you'll need to arrange a return for each item - don't worry though, once arranged you can put these items in the same parcel and use the same return label.
Note: This guidance also applies to our other UK brands - Simply Be, Jacamo, Ambrose Wilson & Fashion World.
For Oxendales see this guidance. Please note that delivery subscriptions are not currently available for customers in the Republic of Ireland.
1
WHAT TYPE OF ITEM ARE YOU RETURNING?
If you need to return a large item not delivered by Evri (furniture, white goods etc.) or a tech item, please fill in our online form and we'll get back to you on how to arrange this.
If you need to return any other item, please arrange your return through 'My Account'.
Additionally, please check our return policy as some items can only be returned if they're faulty.
2
PUT YOUR ADVICE NOTE IN THE PARCEL
If you no longer have this, don't worry! Just put a note inside the parcel with a brief description of why you're returning the order. Remember to include your customer number - this will be in the format A1234567.
3
REPACKAGE YOUR ORDER
Make sure you remove or cover up the original address label on the packaging.
If you don't have the original packaging, pop your order in something sealable and waterproof.
4
ARRANGE YOUR RETURN THROUGH YOUR ACCOUNT
Arrange your return by logging into your online account, select 'Orders & Returns', then choosing 'View order & return'. You can also use our portal to do this - but make sure you have your order number ready.
- Drop off at your local parcel shop, ASDA store or locker
Please opt for a drop-off if you don't have a printer - you'll get a QR code that allows you to print your return label at the ParcelShop or locker.
- Schedule a collection from your chosen address
Unless you're organising a Royal Mail collection, you'll need access to a printer to use this option. For large items delivered by Evri, make sure you select Yodel as your returns method - you'll need multiple labels if you're returning multiple large items.
5
ATTACH YOUR RETURN LABEL
Once you've completed Step 4, you'll be able to download your return label - just hit 'Download your label'.
Unless you've arranged a Royal Mail collection, this label must be attached to your parcel - whether you print it at home, or at your local ParcelShop / locker using the QR code.
6
GET PROOF OF RETURN
Make sure you get proof of your return, and keep it safe until your refund has been processed.
For some return methods, your receipt will be emailed to you - make sure you keep this, if this is case.
Need to track your return?
Once your return is on its way, you'll receive an email with a link to find your tracking information with your chosen return method.
If you don't receive this email, make sure you've checked your spam/junk folder.
We'll also email you once your return is back at our warehouse.